OPERATIONS & LOGISTICS
The course aims at presenting the most critical elements, tools, resources and decision-making processes of operations managements. The lessons will be designed in order to follow an approach based on both theory and practice. Case studies of both manufacturing firms and services companies will be discussed.
Expected learning outcomes
Knowledge and understanding: Students will demonstrate to know the main models, concepts and managerial practices of operations management and supply-chain management.
Applying Knowledge and understanding: Students will demonstrate to know how to apply the theoretical models and/or managerial practices learned within a real-world organisational context.
Making judgments: Students will demonstrate the ability to choose between different theoretical models and/or managerial practices the ones most appropriate in the context proposed by the teacher.
Communication: Students will demonstrate the ability to communicate the notions learned in a clear and appropriate way in specific professional contexts.
Lifelong learning skills: Students must demonstrate a good capacity of learning and application of the notions, models and concepts learned during the course.
Basic notions and knowledge about the management, organisation and working mechanisms of manufacturing and service companies.
During the course the most relevant managerial skills, relationships, and resources for an effective operations management will be analysed. In particular, this analysis will focus on:
- A thorough overview on the evolution of the different models of product/process management occurred over time in response to the changes in the competitive environment of firms;
- A discussion about the interdependencies between the production function and the other functions of the firm and/or other external parties;
Central topics of the lectures are also the traditional methods of planning and control of production, material requirements planning systems, and "Just in Time". Attention is given also to the concepts of quality, time and flexibility, considered critical factors of business competitiveness.
Referring to logistics, relevant topics discuessed in the classroom, among others, will be the economic role of stocks, supply chain management, storage and handling. For each topic we will present the main operating techniques used by firms.
The course explores, finally, the subject of the development and production of innovative technologies in inter-firm networks.
Richard B. Chase, Robert F. Jacobs, Alberto Grando, Andrea Sianesi (2012), Operations Management nella produzione e nei servizi 3/ed, McGraw-Hill, Milan.
Schiavone F. (2008), Conoscenza, Imprenditorialità, Reti. Valore e Innovazione nei distretti tecnologici, CEDAM, Padua.
Written and oral exams (both compulsory).