ORGANIZATION OF TOURISM ENTERPRISES
To develop applying knowledge and understanding of organizational behavior, coordination mechanisms and organizational forms of tourism organizations.
Knowledge and understanding: The student should be able to understand the basic concepts of organizational behavior, structure and processes in tourism, with peculiar reference to organizational behaviour, coordination mechanisms, and forms of organization.
Applying knowledge and understanding: The student should be able to apply the acquired knowledge to organizational diagnosis and design of tourism organizations.
Making judgments: The student should be able to use autonomously the acquired knowledge solving specific issues, such as the analysis of organizational issues and the identification of more suitable coordination mechanisms and organizational forms of organizations operating in ht e tourism industry.
Communication: the student is expected to give clear and in-depth answers to the questions of the written exam and oral exam.
Lifelong learning skills: the student should be able to show a good learning ability, by widening, for example, his/her knowledge with use of relevant bibliographic references. The student will have the opportunity to apply the knowledge gained in previous courses integrating them with the additional professional skills that characterize the course.
FUNDAMENTALS OF MANAGEMENT (ECONOMIA AZIENDALE),
Part 1: the actor (12 hours)
Knowledge and Preferences; Decision and Motivation.
Part 2: Coordination Mechanisms (12 hours)
Coordination Mechanisms: Pricing; Authority and Agency; Teams; Negotiation; Norms and Rules.
Part 3: form of organization and HRM (12 hours)
Forms of Organization; The Configuration of Organization: A Generalized Model; The Organization of Work and Human Resources: Systems and Contracts.
Part 4: The Organization of Work (12 hours)
The Organization of Work: Structures; The Organization of the Firm.
Part 5: Interfirm Organization (12 hours) Firm Boundaries and Interfirm Organization.
Lectures for developing students' ability to apply theoretical knowledge towards concrete situations. For this reason the teacher will introduce the theoretical issues and he will ask at the students to actively partecipate to discussion, even through the presentation of cases or participation in simulations. Optionally, students can participate at the project work for analysing ad-hoc selected case studies.
Grandori A. (2000), Organization and Economic Behaviour, Routledge, London (UK). (Except chapters 6, 12)
Classes are in Italian, but the exam may be taken in English.
The exam consists of a written in class exam -4 open ended (5 points each) and 1 open ended (10 point) questions for 30 out of 30 point maximum- and an dialogue (maximum 30 out of 30 points) for those who passed the written exam with 18 out of 30 points minimum. The duration of the written test is about 40 minutes. The final mark is the sum of the two tests (written and oral). Moreover, a part of the final mark (max 3/30) could be also composed of the evaluation of project work (optional).