TOURISM INFORMATION SYSTEMS
The aim is to develop knowledge on ways to work and interact by using the new information and communication technologies (ICTs), as well as their impacts on individuals, groups and organizations from tourism industry. The focus is to encourage the understanding of the critical organizational issues arising from the ICTs usage by tourism’s workers and the possible ways enabling organization to resolve them.
Knowledge and understanding: The student should be able to understand the basic concepts of the Management Information Systems in Tourism, with peculiar reference to the adoption of ICTs (for instance the digital marketing platform), as well as their effects on users and organizations operating in the tourism and hospitality industry.
Applying knowledge and understanding: The student should be able to apply the acquired knowledge to tourism organizations that are engaged in the ICTs adoption choices and in their processes of implementation. Similarly, the student will be able to evaluate the effectiveness of the information systems used by tourism organizations.
Making judgments: The student should be able to use autonomously the acquired knowledge solving specific issues, such as the analysis of organizational issues arising from the ICTs adoption and the identification of more suitable organizational forms for tourism organizations.
Communication: the student is expected to give clear and in-depth answers to the questions of the written exam and oral exam.
Lifelong learning skills: the student should be able to show a good learning ability, by widening, for example, his/her knowledge with use of relevant bibliographic references. The student will have the opportunity to apply the knowledge gained in previous courses integrating them with the additional professional skills that characterize the course.
Knowledge and understanding of the main economic and managerial phenomena related to "business organization" and "business administration" courses.
Part 1: ICT for workers and organizations (28 hours)
Information Systems. The Organizational Change. The Main Theories and Models on the Technology Acceptance. The ERP systems.
Part 2: The effect of ICTs on Tourism sector's workers and organizations (20 hours)
Information Systems in Tourism. Information Systems for Cruise Terminal Management. Online Travel Agencies. Destination Management Systems.
Lectures for developing students' ability to apply theoretical knowledge towards concrete situations. For this reason the teacher will introduce the theoretical issues and he will ask at the students to actively partecipate to discussion, even through the presentation of cases or participation in simulations. Optionally, students can participate in team work for analysing ad-hoc selected case studies.
Piccoli G. (2008), Information Systems for Managers, John Wiley & Sons, Inc.
Pierre J Benckendorff P.J., Sheldon P.J., Fesenmaie D.R. (2003), Tourism Information Technology (2nd Edition), Cabi Tourism Texts.
You can see the recommended books and the teaching materials at the teacher office on appointment.
Classes are in Italian, but the exam may be taken in English.
A written in class exam of 3 open ended questions (5 points each, maximum 15 points) and an dialogue (maximum 15 points) for those who passed the written exam with 9 out of 15 points minimum. The duration of the written test is about 40 minutes. The final mark is the sum of the two tests (written and oral). Moreover, a part of the final mark (max 3/30) could be also composed of the evaluation of project work (optional).
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