OPERATIONS & LOGISTICS
The course aims at presenting the most critical theoretical frameworks, strategic tools, organizational resources and decision-making processes of operations management and supply-chain management. The lessons will be designed in order to follow an approach based on both theory and practice. Case studies of both manufacturing firms and services companies of various size (small, medium, and large firms) will be discussed. Particular attention is given to the production of technology and processes of development of innovation in science-based sectors (for examples, pharmaceutics, aeronautics).
Expected learning outcomes
Knowledge and understanding: Students will demonstrate to know the main models, concepts and managerial practices of operations management and supply-chain management.
Applying Knowledge and understanding: Students will demonstrate to know how to apply the theoretical models and/or managerial practices learned within a real-world organisational context.
Making judgments: Students will demonstrate the ability to choose between different theoretical models and/or managerial practices the ones most appropriate in the context proposed by the teacher.
Communication: Students will demonstrate the ability to communicate the notions learned in a clear and appropriate way in specific professional contexts.
Lifelong learning skills: Students must demonstrate a good capacity of learning and application of the notions, models and concepts learned during the course.
Basic notions and knowledge about the management, organisation and working mechanisms of manufacturing and service firms.
During the course the most relevant managerial skills, relationships, and resources for an effective operations management will be analysed. In particular, this analysis will focus on:
- A thorough overview on the evolution of the different models of product/process management occurred over time in response to the changes of the competitive environment of firms;
- A discussion about the interdependencies between the production function and the other functions of the firm and/or other external parties;
Central topics of the lectures are also the traditional methods of strategic planning and control of production, product design, process analysis and "Just in Time". Attention is given also to the concepts of quality, time and flexibility, considered critical factors of business competitiveness.
Referring to logistics, relevant topics discussed in the classroom, among others, will be the strategic planning and management of supply chain, storage and handling. For each topic we will present the main operating techniques used by firms.
Finally, the course illustrates the subject of the development and production of innovative technologies and projects in science-based industries.
Richard B. Chase, Robert F. Jacobs, Alberto Grando, Andrea Sianesi (2012), Operations Management nella produzione e nei servizi 3/ed, McGraw-Hill, Milan (Ch. 1, 2, 3, 4, 7, 10, 12).
Melissa A. Shilling - Francesco Izzo (2013), Gestione dell`innovazione, Terza Edizione, McGraw-Hill, Milano (Ch. 1, 3, 12).
Further study materials could be suggested during the course.
Written and oral exams (both compulsory).