Università degli Studi di Napoli "Parthenope"

Teaching schedule

Academic year: 
Belonging course: 
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Year of study: 
First Semester
Hours of front activity: 



Course description

The Course aims at a twofold objective.
From the first page explains the concept of process in a business economy by proposing a company interpretation according to a procedural perspective: company as a set of interrelated processes.
From the second side, the course deals with strategic, operational and legal risk issues from a managerial and managerial point of view, and deepens risk concepts, quantitative and financial analysis and corporate governance, also offering a comparison of case history. In particular, the course aims to examine and discuss:
• different sources of risk in the enterprise;
• the most effective risk measurement systems;
• ways how to help the board to take measured risk decisions;
• the governance and pro / counter issues of Enterprise Risk Management organizational models that are outlining the industrial system.

Learning outcomes declined compared to Dublin descriptors (student has to prove):

Knowledge and understanding skills
- to understand the basic dynamics of business processes,
- to have adequate specific terminology,

Knowledge and understanding skills applied
- to interpret the type of process and its risks when you look at the content of an economic magazine,

Judgment autonomy
- to elaborate independent judgments on the type of solution adopted by the company,
- to have developed the ability to understand operational and strategic risks to undertake management choices,
- to be able to interpret the logic of functioning of the main business processes,
- to understand the significance of risk in the company and its prevailing organizational models,

Communicative Skills
- succeed in transmitting to not experts such knowledge,

Ability to learn
- to point out to people who are not familiar with the basic concepts of business administation the basilar criteria of companies strategies and choices,
- to be able to explain a short process that matches the logic of a business operating and the associated risks using an appropriate scientific language.


Even so, for students who do not attended a course in business administration it could be advisable to read some texts on the functioning of the economic system focused on the firms operating.


0) Course Presentation
1) Analysis of business activities and processes
2) The Business Process
3) The concept of processes
4) Business Goals and Risks
5) Types of Processes
6) Organizational structures
7) Business architectures
8) Business models
9) Timmer’s classification of electronic business models
10) Business Process Framework - eTOM
11) Business Architecture Pattern
12) Risk Management
13) Risk
14) Risk classification
15) Internal Control Integrated Framework
16) Internal Audit
17) ERM – Enterprise Risk Management
18) Risk Identification and Risk Assessment
19) Risk Measurement
20) Performance Indicators
21) Traditional Balanced Scorecard & Risk Management Balanced Scorecard
22) Key Risk Indicator
23) Risk Analysis
24) Risk Control
25) Business Plan

The contents of the course cover, for the first part:
I. The concept of process in business economics
II. The representation of processes
III. Process Performance Measures
IV. The impact of variability on process performance.
V. Simulation of processes
YOU. The production capacity of processes
VII. Purchase Orders and Uncertainty of Demand
VIII. Expected profit and mismatch costs.
IX. Introduction to Inventory Management. Demonstrating demand with a probability distribution
X. Stock management. System Q.
XI Stock management. System Q and System P.
For the second part, the topics considered in the course are related to:
1. Risk Management developments: from government control to
sustainability of risks
2. The Organizational Structure Oriented to Risk Management
3. Identification and risk assessment systems for enterprises
4. Measurement, definition and categorization tools
of business risks
5. Business risk management processes and strategies
6. Risk reporting: internal sharing and dissemination
outside the company

Teaching Methods

Frontal lessons. There are also forecasted 3 seminars, 3 lessons for case-studies discussions as well as 4 lessons dedicated to the exercises.


A) un volume a scelta tra:
S. Faccipieri, Introduzione all'analisi dei processi, Giappichelli Editore, Torino, 2007.
G. Cachon, C. Terwiesch, "Matching supply with demand. An introduction to operations management", Third Edition, McGraw-Hill, International Edition, 2013.
A. Sinibaldi, 2009, La gestione dei processi in azienda, FAngeli.

S. Salomone, Il governo sistemico dei rischi nella gestione d'impresa. Una balanced scorecard per il risk management, Egea, 2013.
oppure un testo equivalente concordato col docente.

Learning assessment

To ensure the level of understanding of the topics by the students, a written and possibly oral test is planned. The latter at the discretion of the teacher.
The audit report normally includes 5 open questions throughout the course.
The duration of the test is 60 minutes.
The evaluation of the elaborate is overall and general, it is not foreseen, that is, a final score assignment algorithm.

More information

The teacher always is available for receiving students. Please, book an appointment before.