The aim of the course is to drive the student in identifying the main areas that influence the better functioning of relationships between people at work and orient their organisational behaviours by training them to learn soft skills in interpersonal and organisational communication within a pathway that make public administration as more effective, socially responsible and ethics oriented institutions in front of citizens.
Developing and applying knowledge and understanding applied to organizational behaviours for people at work and public employees within public administration and with regards to the relationship between politics, management, offices and citizens, hypothesizing satisfying solutions fitting to solve problem that develop in the organizational dynamics of public administration.
Knowledge and understanding skills: the student should acquire the basic concepts concerning the role of organizational behaviours within public administration paying attention to relationships between public servants, management and citizens in the following domains: motivation: processes theories; decision-making processes, conflict management and negotiation, work group and teams, leadership.
Making judgments: the student should be able to develop critical skills to use autonomously the acquired knowledge solving specific issues in terms of organizational behaviours and the identification of more suitable solutions to some organizational dilemmas and problems that concern the psychological integrity of people.
Communication: the student is expected to provide coherent answers to questions about the organisational and ethical behaviour and policies to give clear and in-depth answers to the questions of the written exam and oral exam.
Lifelong learning skills: the student should be able to show a good learning ability, by widening, for example, his/her knowledge with use of relevant bibliographic references. The student will have the opportunity to apply the knowledge gained in previous courses integrating them with the additional professional skills that characterize the course.
ITALIAN VERSION
