Università degli Studi di Napoli "Parthenope"

Teaching schedule

Academic year: 
Belonging course: 
Course of Bachelor's Degree Programme on BUSINESS ADMINISTRATION
Disciplinary sector: 
Year of study: 
First Semester
Hours of front activity: 



Course description

The course aims to deepen the study of production management and service delivery in firms and along the supply chain. In particular, the processes and the main operating variables that impact on the management of production and business logistics are analyzed. The analysis also includes a spatio-temporal framework of the topics under study, through: a. an excursus on the evolution of the different models of management of goods and services that have been adopted over time in response to changes in the competitive context; b. a focus on the interdependencies between the operations function and the other main company functions.
In particular, the learning objectives of the course are:

Knowledge and understanding: Understanding the strategic role of operations & logistics in business management.
Understanding the differences among product and service operations processes. Acquiring an overview on the contemporary issues and trend in operations and supply chain management.

Applying knowledge and understanding:
Developing ability to apply the knowledge acquired in different contexts (small, medium, big enterprises, in different production and service sectors).

Making Judgements:
Critically evaluating the operations and supply chain strategies of real world organisations, in terms of stakeholder expectations and sustainable competitive advantage.

Communication skills:
Communicating effectively (by using an appropriate vocabulary) in group discussions, oral presentations and written reports.

Learning skills:
Developing the ability to autonomously deepen the acquired knowledge, knowing how to identify relevant bibliographic references.
Developing the ability to link the knowledge acquired in different disciplinary areas.
Developing the ability to think systemically to analyse operations management and logistics problems and propose processes and policies improvements.


Knowledge of basics of business management.


The main themes of the course are:
Part 1- strategy and capacity, with a focus on efficiency and effectiveness, strategic capacity management.
Part 2 - manufacturing and service processes, analyzing the main characteristics and differences of these processes.
Part 3 - supply chain processes, focusing on lean supply chains and logistics, distribution and transportation.
Part 4- supply and demand planning and control, beginning with the Internet of Things and ERP, analyzing the process of manufacturing and service planning and control from Forecasting, towards Sales and Operations Planning, understanding Master Production Schedule until Material Requirements Planning.

The main themes of the course are:
- strategy and capacity;
- manufacturing and service processes;
- supply chain processes;
- supply and demand planning and control.
For each topic, the main tools and techniques are presented. Case studies will be analysed and discusses in class.

Teaching Methods

Lectures and case discussion. Instructor will give lectures on major concepts and issues also using case studies and videos. Students will be asked to actively participate in all class discussions on multiple case studies.
Students will work in groups on case studies and give oral presentation of their projects.


Jacobs Robert F., Chase Richard B., Operations and supply chain Management, 16th ed., McGraw-Hill, 2019

Further reading materials are provided by the instructor on the e-learning platform.

Learning assessment

Examination consists of witten (multiple choice questions) and oral exam.
The final grade is the weighted average of the two tests (1/3 written test, 2/3 oral test); the maximum mark is 30.

More information