Università degli Studi di Napoli "Parthenope"

Teaching schedule

Academic year: 
2019/2020
Belonging course: 
Course of Master's Degree Programme on ENGINEERING MANAGEMENT
Location: 
Napoli
Disciplinary sector: 
INDUSTRIAL MECHANICAL PLANTS (ING-IND/17)
Language: 
Italian
Credits: 
9
Year of study: 
1
Teachers: 
Cycle: 
Second semester
Hours of front activity: 
72

Language

Italian

Course description

The course aims to provide the main tools for planning, managing and controlling production and logistics processes. In this perspective, the course deals with issues concerning the tools and methods for quality management: managerial tools; the statistical tools; principles of advanced statistical control for processes.

Knowledge and understanding
Basic knowledge for the management of production processes
Good knowledge on quality strategies and policies
Knowledge of statistical process control tools
Knowledge of general criteria for inventory management and materials management
Basic knowledge of product and system certification

Applying knowledge and understanding
Ability to integrate knowledge in the field of production and quality
Ability to use management tools and software
Ability to apply and methods and criteria for planning and programming of industrial production

Making judgements
Ability to deepen the knowledge acquired, based on specific needs and problems
Ability to critically process data and results
Problem solving skills in the application to real cases of acquired notions

Communication skills
Capacity for interaction and cooperation in work groups
Ability to report on a project and present the results
Ability to communicate effectively in oral form

Learning skills
Ability to elaborate, schematize, summarize the acquired contents.
Ability to apply the acquired knowledge to different contexts from those presented during the course
Ability to investigate topics covered using materials other than those proposed

Prerequisites

Analysis I, Analysis II, Probability and statistics: Resolution of derivatives and integrals; Knowledge of probability distributions.

Syllabus

PART 1 - OPERATIONS AS COMPETITIVE VARIABLES (1 CFU)
1) Evolution of production systems. From the traditional factory to the digital, advanced and integrated factory: Lean Production (JIT - Just in Time, TQM - Total Quality Management and TCI - Total continuous improvement); WCM World Class Manufacturing. The new production models and the process digitalization. Differences between productive paradigms. General outline of logistic / production flow (4 hours - 0.5 CFU).
2) Production strategies. Definitions. The business strategy. The operating value chain. Critical factors of market success and new production parameters. The evolution of systems: from push systems (push) to traction systems (pull). The Kanban system: rules and requirements (4 hours - 0.5 CFU).

PART 2 - TOTAL QUALITY (4 CFU)
1) The goal of the “quality function”. Evolution of the concept of quality and the reference models. The new meaning of Quality. The fundamental aspects of Total Quality. Improvement in small steps and operator involvement. Quality strategies and policies. Overview on Total Continuous Improvement (TCI) (4 hours - 0.5 CFU).
2) TQM Tools and Techniques. TQM philosophy: Duran, Deming, Feigenbaum, Ishikawa, Crosby. The PDCA (Plan-Do-Check-Act) method. Problem solving (4 hours - 0.5 CFU).
3) The quality tools. Data collection sheets. Histogram. The cause-effect diagram. The Pareto Diagram. Stratification analysis. The correlation diagram. The control card for attributes and variables (12 hours - 1.5 CFU).
4) Introduction to statistical process control (natural and accidental causes of variability, standard deviation, normal distribution, central limit theorem). Statistical process control - SPC. Process capacity indexes: Cp and Cpk (4 hours - 0.5 CFU).
5) The ISO 9001 standards and the Quality Management System. National and European quality organizations. Quality awards in Italy and Europe (4 hours - 0.5 CFU).
6) Leadership. communication and motivation: from Maslow to Herzberg. Share objectives and evaluate performance (4 hours - 0.5 CFU).

PART 3 - PRODUCTION PLANNING AND PROGRAMMING METHODS (4 CFU)
1) Quality and Logistics: Introduction to the concept of logistics. The role of logistics in business organization. Logistics as an integrated and flexible vision of the business process (4 hours - 0.5 CFU).
2) Materials management and storage systems. Classification of stocks. Material management indicators. Storage and storage of goods: Indices characteristic of a warehouse. Sizing of an industrial warehouse (4 hours - 0.5 CFU).
3) Minimum unit cost and cost balance. Lots sizing.. The Material Requirements Planning (MRP) (8 hours - 1 CFU).
4) ABC analysis of materials. ROL (ReOrder Level), ROC (ReOrde Cycle). EOQ (Economic Order Quantity) and EMQ (Economic Manufacture Quantity) order batch (8 hours - 1 CFU).
5) Economic Lot and safety escort. Basic model of the economic lot. Development of the basic model. Methods to determine the safety stock. Definition of the service level. Effect of the size of the order Q on the service level. Effect of lead time size on the service level (8 hours - 1 CFU).

PART 1 - OPERATIONS AS COMPETITIVE VARIABLES (1 CFU)
1) Evolution of production systems. From the traditional factory to the digital, advanced and integrated factory: Lean Production (JIT, TQM and TCI); WCM. The new production models and smart manufacturing (4 hours – 0,5 CFU).
2) Production strategies. Definitions. The business strategy. The operating value chain. Critical factors of market success and new production parameters. The evolution of systems: from push systems (push) to traction systems (pull). The Kanban system: rules and requirements (4 hours – 0,5 CFU).
PART 2 - TOTAL QUALITY (4 CFU)
1) The goal of the “quality function”. Evolution of the concept of quality and the reference models. The new meaning of Quality. The fundamental aspects of Total Quality. Improvement in small steps and operator involvement. Quality strategies and policies. Overview on Total Continuous Improvement (TCI) (4 hours – 0,5 CFU).
2) TQM Tools and Techniques. TQM philosophy. The PDCA method. Problem solving (4 hours - 0.5 CFU).
3) The quality tools. Data collection sheets. Histogram. The cause-effect diagram. The Pareto Diagram. Stratification analysis. The correlation diagram. The control card for attributes and variables (12 hours – 1,5 CFU).
4) Statistical process control - SPC. Process capacity indexes: Cp and Cpk (4 hours – 0,5 CFU).
5) The ISO 9001 standards and the Quality Management System. National and European quality organizations. Quality awards in Italy and Europe (4 hours - 0., CFU).
6) Leadership. communication and motivation: from Maslow to Herzberg. Share objectives and evaluate performance (4 hours - 0.5 CFU).
PART 3 - PRODUCTION PLANNING AND PROGRAMMING METHODS (4 CFU)
1) Quality and Logistics: Introduction to the concept of logistics. The role of logistics in business organization. Logistics as an integrated and flexible vision of the business process (4 hours – 0,5 CFU).
2) Materials management and storage systems. Classification of stocks. Material management indicators. Storage and storage of goods: Indices characteristic of a warehouse. Sizing of an industrial warehouse (4 hours – 0,5 CFU).
3) Minimum unit cost and cost balance. Lots sizing. The Material Requirements Planning (MRP) (8 hours - 1 CFU).
4) ABC analysis of materials. ROL (ReOrder Level), ROC (ReOrde Cycle). EOQ (Economic Order Quantity) and EMQ (Economic Manufacture Quantity) order batch (8 hours - 1 CFU).
5) Economic Lot and safety escort. Basic model of the economic lot. Development of the basic model. Methods to determine the safety stock. Definition of the service level. Effect of the size of the order Q on the service level. Effect of lead time size on the service level (8 hours - 1 CFU).

Teaching Methods

The course is organized in lectures, project works and exercises.

Textbooks

Lecture notes by Prof. De Felice.
F. De Felice, D. Falcone, A. Petrillo. World class manufacturing: origin, development and tools. McGraw Hill.

Other reference texts
A. Galgano. The seven quality tools. Ed. Il Sole 24 ore
A. De Toni, R. Panizzolo. Production management systems. E. ISEDI
High vacuum Feigenbaum. Total Quality Control. Ed. MacGraw Hill
D. Montgomery. Introduction to statistical quality control. Ed.Wiley

Learning assessment

The exam consists in 2 tests which take place on the same day:
1) a written test (3 numerical and application questions) on all the topics covered in the course. The test has the purpose of evaluating the study of the subject and the understanding of the basic topics and has the character of selection. To pass the test and be admitted to the next one, you must correctly solve at least 2 questions. The estimated time for the test is 1.5 hours. It is not allowed to consult texts or use PCs and smartphones,
2) an oral test in which the ability to connect and compare different aspects treated during the course will be evaluated and any mistakes made in the written test will be discussed. The final grade depends on the oral exam, regardless of the result of the written test.

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