ORGANIZATION OF TOURISM FIRMS AND CULTURAL ORGANIZATIONS (PART I)
The course aims to provide students with in-depth knowledge on the organization of tourism enterprises, as well as on the theme of events that represent a highly topical issue in the leisure landscape. In fact, scholars and business operators are paying increasing attention to tourism enterprises and events, recognizing, above all, to the event segment a growing role in territorial development and tourism promotion policies.
Specifically, the course aims to develop applying knowledge and understanding of organizational behavior, coordination mechanisms and organizational forms of tourism organizations.
The learning objectives of the course can be defined as follows:
Knowledge and understanding: The student should be able to understand the basic concepts of organizational behavior, structure and processes in tourism and event organizations, with peculiar reference to organizational behaviour, coordination mechanisms, and forms of organization.
Applying knowledge and understanding: The student should be able to apply the acquired knowledge to organizational diagnosis and design of tourism organizations.
Making judgments: The student should be able to use autonomously the acquired knowledge solving specific issues, such as the analysis of organizational issues and the identification of more suitable coordination mechanisms and organizational forms of organizations operating in ht e tourism industry.
Communication: the student is expected to give clear and in-depth answers to the questions of the written exam and oral exam.
Lifelong learning skills: the student should be able to show a good learning ability, by widening, for example, his/her knowledge with use of relevant bibliographic references. The student will have the opportunity to apply the knowledge gained in previous courses integrating them with the additional professional skills that characterize the course.
FUNDAMENTALS OF BUSINESS ACCOUNTING (ECONOMIA AZIENDALE),
Part 1: the actor.
Knowledge and Preferences; Decision and Motivation.
Part 2: Coordination Mechanisms.
Coordination Mechanisms: Pricing; Authority and Agency; Teams; Negotiation; Norms and Rules.
Part 3: form of organization and HRM. Forms of Organization; The Configuration of Organization: A Generalized Model; The Organization of Work and Human Resources: Systems and Contracts.
Part 4: The Organization of Work.
The Organization of Work: Structures; The Organization of the Firm; Interfirm Organization.
Firm Boundaries and Interfirm Organization.
Part 5: the typologies of organizations in the tourism industry. The tourism enterprises: the organizational analysis a micro, meso and macro level. Organizational models for hotel chains; The organization of events.
Part 1: actor configuration. Configuration of the actor: knowledge and decision; skills and motivation.
Part 2: coordination mechanisms. The coordination mechanisms: price and vote; authority and agency; groups; rules and regulations.
Part 3: work organization and GRU. Forms of organization: a general model of analysis and organization configuration; human resource management;
Part 4: organizational planning. Work organization: structures; company organization. inter-organizational structures in the tourism sector. Business networks.
Part 5: the types of organizations in tourism. Tourism businesses: organizational analysis at micro, meso and macro levels. Organizational models of hotel chains; The organization of events.
Lectures for developing students' ability to apply theoretical knowledge towards concrete situations. For this reason, the teacher will introduce the theoretical issues and he will ask at the students to actively participate to discussion, even though the presentation of cases or participation in simulations. Optionally, students can participate at the project work for analysing ad-hoc selected case studies.
Grandori A. (2000), Organization and Economic Behaviour, Routledge, London (UK). (Except chapters 6, 12)
Varriale L. (2008), L’organizzazione degli eventi. Giappichelli Ed. (Except chapters 4-5-6-7).
Reading materials by teacher.
The exam aims to verify the level of achievement of the previously indicated training objectives. The exam is divided into two parts, a written test consisting of 4 open questions of 5 points each and 1 open question of 10 points (max 30/30) and a compulsory oral test (max 30/30), which will take place in different days as per calendar. The open questions provided are aimed at verifying independent judgment, critical spirit, theoretical knowledge and application skills of the topics covered by the study program. In detail, the written test is constructed by providing a question for each part of the program (the program is divided into five parts as detailed), the last question with 10-point evaluation includes questions to be discussed with application cases relating to the fourth and fifth part of the exam program. Therefore, the written exam includes questions aimed at verifying the autonomy of judgment and the critical spirit (25%), knowledge and skills in organizational matters (25%), as well as the respect and application of the fundamentals of the discipline. in fact, some application cases are also envisaged, ie case studies to verify the skills in applying the fundamentals of the same organizational discipline (50%). All those who pass the written test with a score of at least 18/30 take the oral exam. The time available for the written test is approximately one hour and it is not allowed to consult texts or use PCs and smartphones or other devices. The final grade includes the outcome of the two tests (written and oral), the evaluation of which takes into account the efficiency of the methods used, the completeness and accuracy of the answers, as well as the clarity of presentation in the oral test. The oral test, in fact, is aimed at providing confirmation and in-depth analysis of the evaluation achieved with the written test. Therefore, the written test and the oral test have the purpose of ascertaining the knowledge and organizational skills relating to the configuration of the actor, the coordination mechanisms, the organization of work and GRU, the organizational design, the inter-organizational structures in the tourism sector and types of tourism organizations including event organizations. For the students it is possible to take an elapsed test, built as described above for the written exam on the topics of the first, second and third part of the course and will be considered for the purposes of the final evaluation if the student obtains 18/30 or a higher grade and if you complete the exam within the sessions of the current semester. Students who pass the exam will be able to take the written and oral exam on the subjects studied in the last parts of the course. In summary, the method of verifying learning consisting of a double exam (written test and oral test) is aimed at assessing whether the student has knowledge and understanding of the topics and whether he has acquired interpretative competence and autonomy of judgment in the face of cases concrete. The sufficiency threshold is reached when the student demonstrates an understanding of organizational theories and the foundations of the discipline of business organization also in relation to the tourism and events sector, and provides proof of being able to correctly apply the theoretical notions acquired. Below the threshold, the evidence is insufficient. The more the answers show the acquisition of knowledge on the subject and its methods and models, the higher the evaluation is. The final grade is given by the overall evaluation of the two written and oral tests. To pass the overall exam, a minimum score of 18/30 must be acquired.
Seminar lessons will be held by colleagues and professionals in specific areas of study, in order to provide additional tools and insights into the topics covered during the course.