Università degli Studi di Napoli "Parthenope"

Teaching schedule

Academic year: 
2021/2022
Belonging course: 
Course of Master's Degree Programme on FASHION, ART AND FOOD MANAGEMENT
Disciplinary sector: 
BUSINESS ADMINISTRATION AND MANAGEMENT (SECS-P/07)
Language: 
English
Credits: 
6
Year of study: 
2
Teachers: 
Cycle: 
First Semester
Hours of front activity: 
48

Language

English

Course description

The aim of the course is to provide students with all the tools to understand the main process analysis and audit methodologies, with particular reference to the aspects of mapping, performance evaluation, redesign and re-engineering, also through the study of the new opportunities that Information Technology offers to support these activities. The aim of the course is to highlight how a correct mapping, analysis and evaluation of business processes, together with an adequate definition of a system of performance indicators, represent a fundamental lever to achieve the objectives of companies operating in the FAF and for the effective management and control of the risks associated with their activities. The emphasis will be placed: on defining the vision by processes and the main reference models (processes, sub-processes and activities; breakdown criteria; organizational structure, roles, responsibilities and resources; events and process flows; business rules; support controls and mechanisms); on the techniques of analysis and representation of processes (e.g. flowchart); on the audit of processes (the detection of Key Risk Indicators (KRI), the analysis of deviations and the identification of areas for improvement); on tools to support the analysis and audit of processes (documentation and sharing; scenario simulation and evaluation; process implementation, monitoring and reporting).
The learning objectives of the course can be declined as follows:
Knowledge and understanding. The student must be able to:
know and understand the main process analysis methodologies, with particular reference to the aspects of mapping, evaluation, identification of risk factors and presentation of corrective actions;
Ability to apply knowledge and understanding. At the end of the course, the student will be able to:
map the main business processes that characterize a company;
provide a timely analysis of each process through their breakdown into: sub-process, activities and tasks;
use adequate tools to map and analyze business processes;
identify sources of inefficiency, risk factors and propose corrective actions;
Knowing how to develop adequate reporting regarding process analysis and audit activities.
Judgment autonomy. The student will be able to:
use the process approach to analyze a specific business context;
propose and make original judgments on the most appropriate process performance assessment tools.

Prerequisites

Knowledge of the business administration and the main corporate governance issues.

Syllabus

Definition of the processes and the main reference models (Processes, sub-processes and activities; breakdown criteria; organizational structure, roles, responsibilities and resources; events and process flows; business rules; controls and support mechanisms). Analysis and process representation techniques (e.g. flowchart). Audit of processes (Key Risk Indicators (KRI), the analysis of deviations and the identification of areas for improvement). Tools to support process analysis and audit (documentation and sharing; scenario simulation and evaluation; process implementation, monitoring and reporting).
Ag

Definition of the processes and the main reference models (Processes, sub-processes and activities; breakdown criteria; organizational structure, roles, responsibilities and resources; events and process flows; business rules; controls and support mechanisms). Analysis and process representation techniques (e.g. flowchart). Audit of processes (Key Risk Indicators (KRI), the analysis of deviations and the identification of areas for improvement). Tools to support process analysis and audit (documentation and sharing; scenario simulation and evaluation; process implementation, monitoring and reporting).

Teaching Methods

Lectures, tutorials and exercises.

Textbooks

Teaching material will be communicated during the course, on the eLearning platform and on the teacher's web page.

Learning assessment

The assessment of expected learning outcomes will take place in several ways and at different times. Specifically, learning outcomes will be verified in itinere through training tests based on: Tests aimed at knowledge assessment; Exercises, aimed at skills assessment. At the end of the course the expected learning outcomes will be verified by a preliminary written test consisting of questions and exercises. Based on the results of written test, students will be assessed by an oral exam.

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